Other regulatory documentation

FOS and FSCS Info

If you have a complaint about our conduct under these Terms in relation to any Applicable Regulation, you should raise it in the first instance with your usual contact.  If you are not satisfied with the response of your usual contact (or if you prefer not to raise the matter with such person) you may communicate with our compliance department directly, which will attempt to resolve your complaint in line with our complaints handling policy.  For certain types of complainants, the UK’s Financial Ombudsman Service may be available to assist with resolution.  Further details are available on request or at the official website at www.financial-ombudsman.org.uk or via the European Online Dispute Resolution platform at www.ec.europa.eu/odr.

The UK’s Financial Services Compensation Scheme may be available to certain types of claimants and claims.  Further details of the scheme are available on request or at the scheme’s official website at www.fscs.org.uk.