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Sova Capital Selects Appway to Drive Next-Level Client Experience

11 Aug 2021

Sova Capital has selected Appway, a leader in technology for workflow orchestration in financial services, to provide the solutions for Sova’s best-in-class, user-friendly, digital onboarding and KYC refresh experience. Appway’s Onboarding for Wealth and KYC and Regulatory Reviews solutions will allow Sova to streamline collaborative workflows and direct client interactions via Appway’s Client Engagement Hub.

Sova Capital is an FCA authorized and regulated broker located in London with a strong equity capital base. The firm offers a full range of investment brokerage services to institutional and corporate clients. As a global independent player with a strong connection to local markets, Sova Capital helps its clients expand in the most efficient way, discover new opportunities, and achieve their goals over the long term.

Sova’s clients are often highly complex legal entities that require complicated, multifaceted onboarding and KYC processes. Appway’s flexible and easily extensible solutions allow KYC managers to serve their clients with an optimal experience while reducing operational burdens. Sova can adapt the pre-configured, guided rule-based processes to adjust to new circumstances and shifting regulatory requirements. Sova’s clients will have direct digital interactions via the Client Engagement Hub.

Appway will deliver its market-leading solutions:

Onboarding for Wealth streamlines the data gathering process and reduces client onboarding times while increasing the managers’ and KYC teams’ ability to provide individualized experiences.

Regulatory Reviews for Wealth significantly reduces operational burdens by orchestrating relevant experts, enabling ongoing compliance checks, and providing proven workflows that support risk management.

Both solutions are designed from the ground up to facilitate the collaboration among managers, KYC administrators, and the client with complete visibility into the holistic onboarding and KYC review processes.

“Sova Capital is focused on being an active and innovative partner at every point on our client’s route to success, starting with the very first steps of their journey. Appway’s proven, market-leading and user-friendly solution will enable us to deliver the efficient and collaborative onboarding experience we require for our clients,” said Igor Burlakov, CBO at Sova Capital. “The Appway team are highly engaged and dedicated in delivering the best solutions for an unrivalled client experience.”

Giorgio Luparia, Appway’s Head of Sales EMEA & Asia, added: “Appway is proud to partner with Sova’s team bringing global market opportunities to their clients. Our Onboarding and KYC solutions will allow Sova to streamline collaborative workflows, reduce operations burdens, enable ongoing compliance, and support risk management – all while elevating their client experience with direct digital engagement.”

About Appway
Appway takes care of your complexity so you can take care of your clients.

That’s why 10 of the top 25 wealth managers have chosen Appway to efficiently onboard and continuously optimize the client lifecycle management of over 1 million relationships each year – from individuals to complex entities.

All Appway offerings leverage the know-how and best practices gathered from hundreds of implementations worldwide. With Appway’s modular and configurable solutions, wealth businesses achieve rapid time to market, solving the “build or buy” dilemma.

Appway solutions cover the entire wealth client lifecycle, from onboarding and KYC to regulatory review and account maintenance – in full compliance for even the most complex client interactions – often resulting in 90% faster onboarding times, 5% incremental customer acquisition, and a 10% increase in margin per customer.

Appway’s intelligent orchestration connects the systems, the data, and the people beyond organizational boundaries to boost productivity and enable the high-touch services that define exceptional customer experiences and client relationships.

Appway experts will solve your CLM challenges of today and position you for success in the ever-shifting financial services landscape of tomorrow.